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Salary: USD 102,500 - 112,500 / annual
Lob is a logistics and fulfillment platform that transforms direct mail by connecting businesses to a network of commercial print partners. As Print Operations Manager, you will own day-to-day management of an assigned group of commercial print partners in Lob's Print Delivery Network (PDN), the network that manufactures and mails every piece sent through Lob's APIs.
Your responsibilities include:
- Managing an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews
- Auditing partner invoices against contracted rate cards and tier structures, recovering overcharges, and using AI tools (e.g., Claude) and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion systems
- Enforcing the Lob Paper Program and substrate specifications, and holding partners to PostalIQ go-live benchmarks as PostalIQ expands across the network
- Spending approximately half your time on-site at partner production facilities
- Running partner scorecards, analyzing on-time delivery and quality data, and driving corrective action when partners miss SLAs
- Auditing invoices against rate cards and forecasting capacity ahead of peak seasons
- Acting as first responder when print runs need to be stopped, cancelled, or rerouted
- Working across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain teams
Within 6 months, you will own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI-driven workflow that removes recurring manual work. Within 12 months, you will own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group.
You will leverage AI tools, SQL, and automation to manage more partners, more volume, and more audits with less manual work.
REQUIREMENTS:
- 5+ years of hands-on experience managing commercial printers or contract manufacturers
- Working knowledge of print production and mail: offset vs. inkjet, finishing and inserting, substrates (basis weight, cwt pricing), PDF/X and GRACoL, and USPS presort, automation discounts, IMb, and NCOA/PAF
- Fluency reading commercial printer rate cards, volume tier structures, and invoices, plus comfort in SQL or advanced spreadsheet modeling
- Demonstrated use of AI/LLM tools to replace manual operational work, with examples of workflows you've built, not just tools you've used
- Strong analytical and problem-solving skills, with the ability to work independently and in ambiguity
- Excellent communication skills across all levels, including partners, cross-functional teams, and leadership
- Proven ability to execute large, complex initiatives in a high-growth, geographically distributed environment
PREFERRED QUALIFICATIONS:
- Experience with Redshift, NetSuite, or automating invoice ingestion
- Experience qualifying paper stocks to spec ranges and FSC requirements
- Experience standing up or activating overflow and flex partner networks
- Experience partnering with Product and Engineering on USPS or printer integrations
- Bachelor's degree (preferred, not required)
