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ServiceNow is seeking a Partner Development Manager to drive growth within its Global Partner & Channels organization, focusing on AI-led Built On ServiceNow solutions. This role sits at the intersection of strategic partnership development and solution innovation, working with Service Provider partners to co-create and scale managed services powered by ServiceNow's workflow automation, data, and AI capabilities.
You will serve as a trusted advisor to the partner ecosystem, identifying whitespace opportunities where ServiceNow can serve as an AI-powered platform foundation for partner products and services. Key responsibilities include shaping multi-year growth strategies for Built On managed services, collaborating with partner leadership on AI-enabled capabilities, and guiding solution deals through their full lifecycle from discovery through launch and go-to-market execution.
You'll work across internal teams (finance, deal desk, pricing, legal, GTM, build) in a matrixed environment to develop deal structures aligned with AI innovation and ensure solutions achieve adoption. This includes presenting AI-enabled solutions to partner leaders, participating in executive briefing centers, and helping partners understand business outcomes, platform differentiation, and ROI.
The ideal candidate brings 10+ years of enterprise IT sales experience with a track record in solution business development, particularly with managed services, platform-based solutions, or AI-enabled offerings. You should have exposure to platform adoption, solution monetization on enterprise platforms, and ideally pre-sales or solution leadership experience with GSIs or consulting firms. Experience re-platforming managed services onto SaaS solutions and working with BPO leaders on digital transformation is highly valued. Strong consultative selling skills, ability to build senior-level relationships, and comfort with complex enterprise solutions are essential.
