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Salary: EUR 123,000 - 138,000 / annual
Notion is seeking an Outcomes Architect Manager to lead a team of customer-facing professionals in Dublin. This is a first-line management role where you'll own your team's execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery.
You'll be accountable for both customer outcomes and the quality of execution that produces them. This role emphasizes coaching and development: you'll review customer discovery work, mutual success plans, and executive business reviews to identify where value realization is breaking down and help your team improve. You'll run inspection cadences and cultivate a coaching culture that drives consistent execution.
Key responsibilities include:
- Owning Net Revenue Growth performance of your team's book of business
- Coaching Outcomes Architects on the builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes
- Building and running the operating cadence: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching, and forecast calls with senior leadership
- Hiring, onboarding, and certifying new Outcomes Architects; managing performance with clarity
- Partnering with Solutions Consultant managers on expansion and renewal strategy across shared accounts
- Working with Services leadership to identify complex implementation needs and ensure clear handoffs
- Setting standards for product, AI, and workflow fluency across the team
- Representing your team or region in leadership forums with clear signals on what's working and where execution is breaking down
- Upholding excellence by coaching to the global Outcomes Architect methodology and quality rubric
You'll partner closely with Solutions Consultant leaders, Sales, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness.
Requirements:
- Frontline management experience leading customer-facing GTM teams in B2B software (Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy)
- Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation
- Strong coaching orientation: ability to review customer calls, account plans, mutual success plans, or executive value narratives and identify specifically what needs to change
- Commercial instincts at the team level: ability to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment
- Deep customer-facing discovery instincts and ability to translate business problems into practical adoption and implementation plans
- Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams
- Operational rigor: ability to build inspection cadences, coaching rituals, performance standards, and accountability systems
- Talent development capability: hiring to profile, setting clear expectations, coaching skill gaps, and managing performance with clarity
- Executive communication skills to synthesize account patterns, customer risks, team performance, and cross-functional asks
- Technical fluency and presence as a trusted advisor; ability to understand Notion systems, coach workflow design, and troubleshoot adoption blockers
- Agency, urgency, and customer empathy; ability to bring structure to ambiguous problems
- Curiosity about AI tools and willingness to adopt them to work smarter and coach better
Nice to haves:
- Experience managing in consumption, usage-based, or product-led businesses where adoption signals matter
- Track record building high-performing frontline teams from early stage
- Experience leading teams through GTM motion changes or coverage-model shifts
- Experience with flat, at-risk, or complex renewal accounts
- Experience partnering with Solutions Consulting, Sales, Services, or Implementation teams in shared customer lifecycle models
- Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software
