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Salary: USD 65,000 - 97,095 / annual
Customer.io is a leading customer communication platform used by over 9,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. The company powers automated, behavior-driven messaging that customers actually want to receive.
You will join the Americas sales development team as an Outbound BDR, reporting to the Senior BDR Manager. In this role, you'll be responsible for proactively identifying and engaging potential customers, researching target accounts, initiating outreach conversations, and qualifying leads for our Account Executives. You'll work at the forefront of our pipeline generation efforts, collaborating closely with marketing and sales to refine outreach strategies and ensure effective lead generation.
Key responsibilities include:
- Research and identify target accounts using various tools, building robust prospect lists
- Initiate outreach via cold calls, emails, and social media to generate interest and qualify needs
- Qualify leads based on business fit, timing, and readiness to engage with sales
- Schedule high-quality meetings between decision-makers and Account Executives
- Maintain accurate CRM records of prospect interactions and pipeline status
- Collaborate with marketing to improve lead generation processes
- Nurture relationships with interested but not-yet-ready prospects
- Report regularly on outreach activity and progress toward goals
The company values curiosity, clear communication, resilience, organization, collaboration, and drive. You'll be supported as you learn and develop in the role—expertise on day one is not expected.
REQUIREMENTS:
- Strong communication skills and genuine enjoyment connecting with new people
- Resilience with rejection and self-motivation to push toward targets
- Excellent organization and ability to manage multiple priorities with attention to detail
- Familiarity with CRM tools such as Salesforce or HubSpot
- Proven track record in lead generation and outreach
- Ability to work independently in a fast-paced, target-driven environment
PREFERRED:
- 1–2 years of experience in a similar outbound sales role, ideally in SaaS or tech
- Prior outbound sales experience at a SaaS company
- Familiarity with sales methodologies and lead generation strategies
- Business proficiency in French
- Willingness to travel for team events (approximately 1–2 times per quarter)
