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OpenAI Finance is seeking an experienced Order to Cash (OTC) Operations Lead to scale EMEA order management, billing, and accounts receivable operations as the company's commercial business and customer base grow.
You will own the end-to-end order-to-invoice lifecycle for your assigned portfolio, overseeing the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application. This is a senior individual contributor role with a strong mandate to leverage AI, automation, and process transformation to improve operational efficiency and accuracy.
Key responsibilities include:
- Own end-to-end OTC execution across order intake, quote/order validation, provisioning alignment, usage and pricing data readiness, billing execution, invoice review, AR follow-up, cash application, and customer closeout
- Operate AR collections, credit, and cash application workflows across the full customer lifecycle
- Govern offshore BPO execution through daily and weekly queue reviews, prioritization, SOP/training updates, quality checks, escalation paths, and SLA follow-through
- Partner cross-functionally with GTM, Deal Desk, Legal, Customer Success, Revenue Accounting, Finance Systems, Product, Engineering, and Support teams to resolve blockers and improve handoffs
- Build and maintain scalable SOPs, playbooks, controls, dashboards, and operating cadences to transition from person-dependent execution to repeatable process ownership
- Identify and drive automation and AI-enabled workflow improvements across order validation, invoice accuracy, collections prioritization, dispute routing, reporting, BPO quality, and control evidence
You will combine deep operational judgment with process execution, automation expertise, clear communication, and hands-on problem-solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale. This role is critical to building the operational backbone for OpenAI's EMEA expansion.
The role is based in Dublin with a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.
Requirements:
- Strong end-to-end Order-to-Cash foundation with hands-on experience across order-to-invoice and invoice-to-cash processes
- Ability to operate across Order Management, Billing Operations, AR Collections, credit/customer-risk review, cash application dependencies, reconciliations, and month-end close support
- Experience in complex, high-growth environments with usage-based, subscription, enterprise SaaS, marketplace, partner-channel, or hybrid billing models
- Strong data and systems fluency across CPQ, ERP, billing, payment, and reporting workflows; ability to investigate mismatches and identify root causes across systems
- BPO or offshore operating experience, including queue governance, SOP adherence, quality checks, training, escalation management, and performance tracking
- Controls and audit-readiness mindset, including SOX-aware documentation, approval frameworks, evidence retention, reconciliations, and clean handoffs to Accounting/Revenue Accounting
- Strong stakeholder management across GTM, Deal Desk, Customer Success, Legal, Finance, Product, Engineering, and BPO teams
- Comfort with ambiguity, hands-on execution, direct issue ownership, customer-sensitive escalations, and continuous process improvement
- Automation and AI orientation, with curiosity and practical judgment around where tooling can improve prioritization, reporting, controls, outreach, and exception handling
