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Motive is a SaaS platform that empowers organizations running physical operations with tools for safety, productivity, and profitability. The platform enables safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spend in a single system, serving nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, agriculture, food & beverage, retail, and public sector.
As an Order Management Specialist in the Operations team, you will be central to executing order management processes and supporting the operations department with critical functions. You will manage the complete Salesforce Quote-to-Cash cycle, create non-standard and complex quotes, generate order forms, complete sales orders, and oversee end-to-end deal processing. Your role involves identifying and resolving Q2C technical issues, providing guidance on complex deal structures, and coordinating across departments to ensure deals progress smoothly.
Key responsibilities include: managing the full Quote-to-Cash cycle in Salesforce; creating and completing quotes; handling order cancellations; processing account renewals and contract buyout quotes; managing opportunity stage amendments; processing package upgrades/downgrades; handling vendor finance deals; conducting account audits and mergers; and liaising with other departments to resolve cases. You will work in a fast-paced environment, balancing multiple priorities while maintaining high quality standards.
The role requires a collaborative mindset, attention to detail, eagerness to learn, and a team-first mentality. You will thrive on feedback and actively seek opportunities for improvement.
REQUIREMENTS:
- Bachelor's degree in Business Management disciplines, preferably Finance or Accounts
- 2+ years of professional work experience
- Strong business communication skills in English
- Proficient with Microsoft Excel and Word
- Knowledge and experience with CRM systems, preferably Salesforce
- Preferred: experience with ERP systems
- Highly organized, meticulous, and detail-oriented in data entry
- Excellent analytical and problem-solving capabilities with focus on accuracy
- Self-starter with proven ability to take ownership and complete projects
- Ability to prioritize and multi-task in high-volume workload situations
