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Salary: USD 82,000 - 114,500 / annual
Neros Technologies is a defense technology company designing and manufacturing high-performance unmanned systems (drones) tested in combat and built at scale. The company operates with a fast, hands-on culture focused on closing the gap between design and deployment.
The Order Management Coordinator will serve as the central point of coordination for customer orders from receipt through fulfillment. This role owns the complete order lifecycle: entry and maintenance in NetSuite, review of incoming purchase orders and documentation, coordination of internal contract reviews, verification of FAR/DFARS compliance, processing of order changes and modifications, and tracking delivery commitments. The coordinator will work cross-functionally with Business Development, Program Management, Production, Supply Chain, Finance, and other teams to ensure orders are accurately processed, required approvals are completed, and order status remains visible throughout fulfillment.
Key responsibilities include managing sales order administration in NetSuite, reviewing customer purchase orders for completeness, coordinating internal PO and contract reviews, verifying compliance with government contracting requirements, processing and tracking order changes, maintaining accurate order records and documentation, monitoring open orders and delivery commitments, providing routine customer status updates, identifying and resolving order discrepancies, and supporting continuous improvement of order management processes as the company scales.
This is an ideal role for someone who thrives in a detail-oriented, fast-paced environment managing multiple concurrent priorities and deadlines while supporting a mission-critical defense technology company.
**Requirements:**
- 2+ years of experience in order management, sales operations, customer operations, contract administration, program coordination, inside sales, or similar coordination/operational role
- Experience with sales order entry, order maintenance, and order tracking within an ERP, CRM, or order management system
- Experience reviewing and processing customer purchase orders, order changes, delivery requirements, and supporting documentation
- Experience coordinating across multiple functions (Sales/Business Development, Program Management, Production, Supply Chain, Finance, Operations)
- Ability to manage multiple concurrent orders, priorities, deadlines, and open actions in a detail-oriented environment
- Experience providing customer-facing communication regarding order status, delivery updates, and routine order-related issue resolution
- Proficiency with Microsoft Excel and standard Microsoft Office applications
**Nice to Have:**
- Experience with NetSuite or similar ERP platform
- Experience in aerospace, defense, manufacturing, hardware, or complex product environments
- Familiarity with Government purchase orders, FAR/DFARS requirements, or Government contracting processes
- Experience in fast-paced startup, rapid-growth, or high-volume order environments
