SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Eucalyptus (now part of Hims & Hers) operates Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalized nutrition, movement support, and clinician-led care. The company serves patients across five markets: Australia, UK, Germany, Japan, and Canada.
You'll join the Medical Operations team, supporting healthcare professionals who provide ongoing treatment to patients. Your core responsibilities include:
**Practitioner Support:** Serve as the first point of contact for practitioners and pharmacy partners. Respond promptly to inquiries, conduct regular check-ins, and route feedback to appropriate teams.
**Consult Queue Monitoring:** Monitor consultation queues during your shift, taking action per established guidelines to ensure patients are seen within their call windows and manage overflow.
**Issue Resolution & Escalation:** Diagnose and resolve operational and technical issues quickly to minimize telehealth disruption. Escalate complex issues using established procedures.
**Practitioner Onboarding & Training:** Coordinate onboarding for new practitioners, ensure they have necessary access, and train them on the telehealth platform and tools.
**Insights & Feedback:** Share patient and practitioner feedback with clinical services and the broader business to improve patient experience, service quality, and systems.
**End-to-End Ownership:** Own one functional area (e.g., practitioner payments, timesheets, or onboarding support) from start to finish, with accountability for accuracy, timeliness, and continuous improvement.
The role operates across a 7-day-a-week digital clinic environment. This position will primarily work 12:00 PM – 9:00 PM and includes weekend shifts. Flexibility with rostering is required.
**Requirements:**
- 3+ years in customer support, operations, or practitioner/patient-facing roles
- Comfortable with digital tools and systems: Google Sheets, Notion, Slack, rostering tools (e.g., Deputy), and ideally basic automation tools (Zapier, Slack workflows)
- Detail-oriented with high accuracy on structured, repeatable processes
- Clear, confident communicator with colleagues and healthcare professionals
- Practical problem-solver who can identify and fix common technical and operational issues
- Adaptable in a fast-moving telehealth environment; comfortable with rostered shifts including weekends
