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CarOnSale is an AI-powered B2B platform for used-car trading across Europe, connecting over 40,000 buyers from 20+ countries with exclusive inventory. The company integrates software, pricing intelligence, logistics, and financing into a unified operating system for the automotive industry.
As Operations Specialist for Germany and Austria, you will own end-to-end vehicle processing on the CarOnSale platform. Your responsibilities include:
- Operationally support OEM, fleet, and mobility customers in Germany and Austria—clients who operate differently from traditional dealerships and often sell higher-value vehicles.
- Launch pilots with new customers acquired by the sales team, ensuring first vehicles sell quickly and cleanly.
- Set up new accounts in the CRM with complete customer information gathered in one interaction.
- Monitor accounts analytically: extract sales data in Excel, identify bottlenecks, and steer corrective action.
- Manage post-sale execution: document dispatch, transport coordination, and payment processing.
- Serve as daily liaison between Inside Sales, Account Management, After Sales, and Quality Management—resolve complaints directly rather than escalating.
- Build scalable processes that grow with each new customer.
You will work hybrid: 3 days in the Berlin office, 2 days remote, plus 10 "work from anywhere" days annually.
REQUIREMENTS:
- Minimum 1 year practical operations experience (internships and student work count).
- Completed vocational training (e.g., automotive salesperson) or bachelor's degree in business administration or economics.
- Customer communication experience (customer support, complaints handling, shipping/ticketing).
- Proactive, self-directed work style: gather information independently, retain it, apply it next time.
- Strong self-organization and time management across parallel tasks.
- Internal and external communication skills; proactive customer engagement.
- German language proficiency at C2 level.
NICE-TO-HAVE:
- Proficiency with Excel and CRM tools (Salesforce).
- Analytical mindset; data-driven decision-making.
- Automotive industry or scale-up experience.
- AI-native working style (Claude, ChatGPT, Copilot).
