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Salary: USD 74,000 - 95,000 / annual
Thatch is seeking an Operations Specialist for Billing and Collections to own the day-to-day resolution of billing and collections activities. You will manage a high-volume queue of billing and collections tasks, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate.
Key responsibilities include:
- Managing and resolving a high-volume queue of overdue invoices and unpaid PEPM charges from employers
- Investigating and resolving billing discrepancies including coverage corrections, double-billing, and refund scenarios using billing systems and Stripe payment records
- Making independent, judgment-based decisions on collections strategy—determining when to follow up, escalate, extend flexibility, or involve leadership while balancing collection outcomes with employer relationships
- Reconciling billing and payments during employer offboarding and churn to ensure refunds and outstanding balances are resolved
- Building and maintaining Standard Operating Procedures (SOPs) for billing and collections processes
- Partnering with Support, Compliance, Carrier Operations, and Engineering teams to resolve employer billing needs and identify systemic issues
Required qualifications:
- 2+ years of direct experience in billing, collections, accounts receivable, or similar operations roles, ideally in high-growth or high-volume environments
- Demonstrated success managing high-volume queues independently with strong prioritization and follow-through
- Excellent judgment and comfort making case-by-case decisions on collections and escalation without step-by-step direction
- Strong analytical skills for reconciling invoices, payments, and ledgers to identify discrepancies
- Excellent written and verbal communication skills, including comfort with difficult financial conversations
- Bachelor's degree required
- Ability to work onsite in Austin, TX office
Preferred experience includes health insurance or benefits background, familiarity with Stripe or similar payment platforms, cross-functional collaboration with Engineering, and a track record in fast-paced, high-growth environments.
