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Salary: USD 100,000 - 115,000 / annual
Flexport is a global commerce platform that makes international trade easier for companies of all sizes. The company processes over $19B in merchandise annually across 112 countries using innovative technology and operational expertise.
As an Operations Solutions Manager, you will sit at the intersection of commercial growth and operational execution for Flexport's enterprise fulfillment business. You'll partner daily with Sales, Account Management, Operations, Implementation, Solutions Engineering, Product, Tech, and Pricing teams to design and scope fulfillment solutions for high-volume, operationally complex enterprise clients.
Key responsibilities include:
- Partner with Sales to scope fulfillment solutions for prospective enterprise clients, serving as the operational subject matter expert in client-facing conversations about capabilities and custom workflows
- Own solution design from pre-sale through onboarding, including time studies, equipment cost scoping, and total cost-to-serve estimates
- Design warehouse workflows and process flow diagrams (inbound, putaway, pick/pack, returns) for non-standard requirements, including WMS/ERP configurations, storage methodology, and slotting strategies with explicit cost analysis
- Identify gaps in product capabilities and operational processes, and build business cases for tooling, process, or headcount investments
- Propose implementation timelines based on scope of work and technical/operational readiness
- Establish reusable frameworks and best practices for onboarding and solutioning enterprise accounts
You will translate complex client requirements into warehouse processes that work at scale, designing pick/pack flows and slotting strategies, then staying engaged through implementation to ensure delivery. The work is inherently ambiguous—no two enterprise clients have identical needs—so you'll build frameworks as you go rather than follow an existing playbook.
Requirements:
- 5+ years of hands-on warehouse operations experience with process/industrial engineering fundamentals, including slotting/cube optimization, facility layout design, capacity analysis, and space planning
- Experience building or validating cost-to-serve/pricing models, ideally from deal desk or pricing conversations
- Strong working knowledge of WMS and ERP platforms and how they integrate in fulfillment environments
- Cross-functional experience with Sales, Account Management, Ops, Implementation, Solutions Engineering, Product, Tech, and Pricing in a solutions or pre-sales capacity, moving fluidly between operational detail and client-facing communication
- Strong written and verbal communication skills, able to translate operational constraints for commercial stakeholders
- Comfort with ambiguity, bias toward building structure where none exists, and willingness to travel 50%
- "Compliance first" attitude to support regulatory requirements in a heavily regulated industry
