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Lyra Health is a leading provider of evidence-based mental health care serving over 20 million people globally through employer partnerships and health plans. The company has delivered 15+ million mental health sessions and published 35+ peer-reviewed studies demonstrating clinical effectiveness and cost efficiency (26% annual reduction in healthcare claims costs). Lyra's AI-powered platform, Lyra Empower, integrates care delivery with technology solutions for providers and patients.
You will join the Provider Core Ops Systems Implementation team as Operations Manager, leading the Product Implementation pillar. This is a people-management role with strategic scope across product operations, systems architecture, and cross-functional alignment.
Key Responsibilities:
- Lead and mentor a team of product implementation specialists and individual contributors, managing performance, career development, and team culture
- Own end-to-end operational strategy and execution for product and policy changes across the full product lifecycle, ensuring internal and external stakeholders are enabled for success
- Serve as primary operational liaison to Product, Tech, and Clinical leadership, surfacing risks early in development, reconciling competing priorities, and aligning program goals with business objectives
- Develop and evolve standardized product development and launch playbooks to support rapid platform growth across diverse service lines and provider network structures
- Coordinate with Systems Architecture team to ensure user-facing product features map seamlessly to underlying data infrastructure
- Oversee implementation communications and enablement strategies to help providers and clinical ops teams navigate platform changes smoothly
You will work at the intersection of clinical operations, product development, and systems architecture, translating business strategy into operational execution while managing complex cross-functional dependencies.
Requirements:
- 8+ years of professional experience in Product Operations, Clinical Operations, Program Management, Business Operations, or related high-growth digital health/healthcare function
- Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, managing senior individual contributors, and mentoring team members
- Deep experience navigating the software development lifecycle, product rollouts, and tech stacks (Salesforce, EHR, Zendesk, Asana, Jira)
- Direct experience working closely with clinicians, care providers, or clinical leadership in a healthcare or digital health setting; deep understanding of how to balance clinical workflows with product growth goals
- Exceptional written and verbal communication skills; proven ability to storytell, manage senior executive and cross-functional stakeholders, and negotiate competing priorities across departments
- Strong analytical acumen and fluency with operational and product health metrics to evaluate launch success, measure adoption, and continuously refine processes
