SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Sierra is building an AI platform to help businesses create better, more human customer experiences. The company is founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (18-year Google veteran who led Google Labs, AR/VR, and Google Workspace).
As Operations Manager for Product & Engineering, you will own the operating cadence and processes that keep the organization aligned and moving at velocity. Your responsibilities include designing and running planning cycles, roadmap workflows, initiative tracking across regions and channels, and team sequencing. You'll optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and execution.
You will build and maintain operational artifacts—roadmaps, planning docs, capacity trackers, dashboards, and retrospectives—that keep teams informed and aligned. A significant part of your role involves coordinating cross-functional initiatives spanning Product, Engineering, Design, Legal, Sales, and Operations, driving accountability and timelines across these groups.
You'll partner with product, engineering, and marketing leadership to create scalable frameworks for goal-setting (OKRs), prioritization, and execution. You'll analyze operational data and team feedback to identify friction points and implement systems that improve outcomes. Additionally, you'll build Sierra's outbound operations playbook in partnership with Legal to ensure compliant scaling.
You bring 6–8+ years of experience in Product Operations, Business Operations, or Program Management at high-growth, product-led companies. You have a proven track record building and scaling operational processes from scratch. You're highly organized and methodical, bringing rigor and structure to ambiguous situations. You communicate clearly and persuasively across all stakeholder levels and are comfortable with tools like Linear, Figma, and Google Drive. You have strong analytical instincts and proficiency in Excel/Sheets; SQL or dashboard experience is a plus.
Ideal candidates have experience with outbound communications compliance (TCPA, do-not-call, SMS regulations), early-stage startup or scaling product org experience, familiarity with OKR frameworks and roadmap tools, or a background in product management, engineering, or consulting with deep operational exposure.
Sierra is primarily in-person in San Francisco with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. The company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
