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Salary: USD 75,000 - 0 / annual
Ennoble Care is a mobile primary care, palliative care, and hospice service provider operating across 11 states (NY, NJ, MD, DC, VA, OK, KS, PA, TX, FL, GA). Clinicians deliver in-home care for patients with chronic conditions and limited mobility, supported by remote patient monitoring, behavioral health management, and chronic care management programs.
You will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership. This newly created role focuses on building strong working relationships with partner stakeholders and establishing a scalable operating model as the partnership expands into new markets.
Key responsibilities include:
**Central Calling & Scheduling Operations:** Manage the team responsible for patient outreach, warm handoffs from referral partners, and referral/screening completion. Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring transfers or hand-offs.
**Demand Planning & Reporting:** Forecast staffing needs by market based on referral volume and panel growth. Own and report core central metrics including warm handoff rate, palliative transition rate, engagement rate, visits per patient by acuity, and timely initiation of care. Build recurring reporting cadence for quarterly business reviews and internal leadership updates.
**Team & Operations Management:** Hire, train, and manage central calling/scheduling staff. Build and maintain standard operating procedures for patient outreach, referral/screening completion, and scheduling across markets. Serve as escalation point for scheduling conflicts or rule mismatches between central and market teams.
**Partner Relationship Management & Problem Solving:** Serve as primary operational point of contact for the partner organization, building trusted relationships with their leadership and market-facing staff. Proactively identify friction points between central operations and market/partner teams and drive resolution. Bring structured problem-solving to recurring operational issues rather than escalating without proposed solutions. Represent central operations in partner-facing meetings and business reviews.
**Expansion Management:** Lead operational onboarding for new markets, capturing local scheduling rules, provider calendar setup, and staffing ramp. Partner with market and regional leadership to validate rule configurations before go-live. Iterate on the central/market operating model as new markets surface edge cases.
**Cross-Functional Coordination:** Partner with the external care partner organization on shared metrics and process changes. Coordinate with market-based clinical teams on scheduling logistics and issue resolution. Flag risks or gaps to leadership proactively.
**Requirements:**
- 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)
- Demonstrated experience managing a team of coordinators/schedulers, including hiring and training
- Strong data/reporting skills; comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)
- Track record of managing operational rollouts or expansions across multiple sites/markets
- Strong relationship management skills; experience serving as primary point of contact for an external partner or client organization with a track record of resolving operational friction collaboratively
