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Salary: USD 130,000 - 160,000 / annual
Thrive Global is a behavior change technology company founded by Arianna Huffington in 2016. The company delivers AI-powered wellness programs to over 230 organizations across 160+ countries, helping employees improve well-being, performance, and mental resilience through science-backed Microsteps.
The Operations Manager oversees day-to-day delivery of one of Thrive's largest global enterprise accounts. This role manages a distributed team of Wellbeing Coordinators and directs contract Health Coaches assigned to the account. The Operations Manager enables the team to execute campaigns, live sessions, and program activities across regions while establishing clear expectations, resolving operational issues, and maintaining consistent quality.
Key responsibilities include:
**Lead the Delivery Team**
- Hire, onboard, manage, and develop the global team of Wellbeing Coordinators
- Set clear responsibilities and expectations; provide regular feedback and address performance concerns
- Lead the contract coaching team day-to-day: set program goals, define success metrics, provide guidance on live events, and align coaches' work to account strategy
- Assign and schedule coaches across coaching sessions, live events, and fitness classes
- Run regular team meetings and 1:1s with coordinators and coaches
- Manage workloads and coverage across regions and time zones
- Develop areas of specialty within the coordinator team while maintaining core coverage
**Manage Program Delivery**
- Own delivery standards for how events, outreach, and results are scheduled, tracked, and reported across all regions
- Oversee day-to-day delivery of campaigns, webinars, events, employee communications, coaching, and community activities
- Work with coordinators and coaches to translate the program roadmap into regional delivery plans and operational goals
- Build templates, checklists, and playbooks for scheduled activities; hold the team accountable to them
- Maintain processes supporting consistent delivery across regions
- Spot delivery issues early and coordinate quick responses for clients and participants
**Own Capacity and Operational Decisions**
- Track team availability, coaching utilization, and upcoming delivery commitments
- Record delivered activities against contracted commitments and provide operational data for client reviews
- Monitor program activity performance by region and own decisions on regional programming mix
- Resolve day-to-day delivery issues; escalate requests that change program priorities or account scope
- Maintain the account's operational playbook, procedures, onboarding materials, and escalation paths
- Maintain operational trackers and coordinate system access with IT and Security
The role partners closely with the Program Manager (who owns what and when), the Account Director (account priorities and escalations), and the Director of Coaching Operations (coaching standards and quality).
**Requirements**
The posting does not explicitly state years of experience or specific required qualifications. However, the role requires demonstrated ability to manage distributed teams across time zones, strong operational and program delivery experience, and the capacity to balance multiple stakeholder relationships in a complex, multi-regional account environment.
