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Salary: USD 100,000 - 130,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation through elevated products and exceptional experiences.
As Operations Manager, you will lead an entire area of 5+ stores and the General Managers who run them. Your primary responsibility is growing people—hiring, coaching, and developing General Managers into confident leaders who build engaged, high-performing teams. You will also own your area's P&L and drive strategic planning, prioritization, and execution so stores improve continuously.
Key Responsibilities:
**Hospitality Leadership**: Coach GMs to build systems and behaviors that maintain high hospitality standards every shift. Conduct regular store visits and use data to hold GMs accountable for closing gaps. Take an active role in turning around struggling stores and launching new locations.
**P&L Management**: Translate quarterly sales forecasts from HQ into store-by-store plans. Set labor targets a quarter out, including headcount and transfers. Help GMs calibrate inventory to forecast demand and establish guardrails to prevent overstocking or shortages.
**Team Development**: Grow GMs into future leaders through training pathways, regular 1:1s, and direct feedback. Own the talent pipeline by calibrating hiring and promotion decisions across your area. Build an area-wide culture that is fast-moving, collaborative, and distinctly Blank Street.
**Strategic Operations**: Master your stores' KPIs and P&L. Set clear priorities weekly and quarterly. Work with each GM to build store-level plans and track execution. Roll out new initiatives (menu launches, tech tools) with clear communication, hands-on training, and adoption tracking.
You will report to the Director of Operations and work closely with the Field Leadership team. The role requires regular travel between stores within your market, 50 hours per week, 5 days of availability, and availability to work 2 peak days (typically Friday, Saturday, Sunday).
**Requirements**:
- 5+ years of leadership experience in hospitality, retail, or fast-growing consumer business
- Experience leading multiple locations (3–10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven people leadership: experience developing managers, hiring strong teams, making decisions, and leading through change
- Strategic planning capability: ability to plan a quarter ahead and translate priorities into actionable plans for GMs
- Excellent communication skills in writing (Slack, Notion, email) and speech (area meetings, workshops)
