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Salary: USD 100,000 - 130,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation through elevated products and exceptional experiences.
As Operations Manager, you will lead an entire area of 5+ stores and the General Managers who run them. Your primary responsibility is growing people: you will hire, coach, and develop General Managers into confident leaders who build engaged, high-performing teams. You are also the strategic mind behind your stores' performance, owning the area's P&L and deciding how to plan, prioritize, and execute so stores improve day by day.
Key Responsibilities:
**Hospitality Leadership**
- Coach GMs to build systems, behaviors, and processes that maintain high hospitality standards every shift
- Hold standards across your area through regular store visits and data analysis, holding GMs accountable for closing gaps quickly
- Take an active role in turning around struggling stores and launching new stores in your area
**P&L Management**
- Translate quarterly sales forecasts from HQ into store-by-store plans, ensuring every GM understands growth, slowdowns, seasonality, and new openings
- Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas against them
- Help GMs calibrate inventory to forecast demand and set guardrails to prevent overstocking or shortages
**Team Development**
- Develop GMs into future leaders through training pathways, regular 1:1s, and direct feedback
- Own the talent pipeline by calibrating hiring and promotion decisions across your area and setting quarterly succession targets from barista to GM
- Build an area-wide culture that is fast-moving, high-energy, collaborative, and distinctly Blank Street
**Strategic Operations**
- Master your stores' KPIs and P&L, setting clear priorities for your area weekly and quarterly
- Work with each GM to build and execute store plans, staying close to track progress and push numbers in the right direction
- Roll out new initiatives across your area (menu launches, tech tools, etc.) with clear communications, hands-on training, and real buy-in from teams
You will report to the Director of Operations and work closely with the Field Leadership team to scale the next generation of leaders while driving exceptional experiences for teams and customers.
Availability: Must be able to travel regularly between stores within your market. Full-time role requiring 50 hours per week, 5 days of availability, and availability to work 2 peak days (typically Friday, Saturday, Sunday).
**Requirements:**
- 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
- Experience leading multiple locations (3-10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven experience developing managers; ability to hire A-team talent, coach, make decisions, and lead through change
- Strategic planning capability; ability to plan a quarter ahead and translate priorities into actionable plans for GMs
- Excellent communication skills in writing (Slack, Notion, email) and speaking (area meetings, workshops)
