SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 90,000 - 120,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation. As Operations Manager, you will lead an entire area of 5+ stores and the General Managers who run them, reporting to the Director of Operations.
Your primary responsibility is developing people. You will hire, coach, and develop General Managers into confident leaders who build engaged, high-performing teams. You are also the strategic mind behind your stores' performance, owning the area's P&L and making decisions about planning, prioritization, and execution to drive continuous improvement.
Key responsibilities include:
**Hospitality Leadership**: Coach GMs to build systems and behaviors that maintain high hospitality standards every shift. Conduct regular store visits and use data to hold GMs accountable for closing gaps. Take an active role in turning around struggling stores and launching new locations.
**P&L Management**: Translate quarterly sales forecasts from HQ into store-by-store plans. Set labor targets a quarter out, including headcount and transfers. Help GMs calibrate inventory to forecast demand and establish guardrails to prevent overstocking or shortages.
**Team Development**: Grow GMs into future leaders through training pathways, regular 1:1s, and direct feedback. Own the talent pipeline by calibrating hiring and promotion decisions across your area. Build an area-wide culture that is fast-moving, high-energy, collaborative, and fun.
**Strategic Operations**: Master your stores' KPIs and P&L, setting clear priorities weekly and quarterly. Work with each GM to build store-specific plans and track progress. Roll out new initiatives (menu launches, tech tools) with clear communication, hands-on training, and adoption tracking.
You will travel regularly between stores within your market. This is a full-time role requiring 50 hours per week, 5 days of availability, and availability to work 2 peak days (typically Friday, Saturday, Sunday).
**Requirements:**
- 5+ years of leadership experience in hospitality, retail, or fast-growing consumer business
- Experience leading multiple locations (3-10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven experience developing managers, hiring high-performing teams, coaching, and leading through change
- Strategic planning capability; ability to plan a quarter ahead and translate priorities into actionable plans
- Excellent written and verbal communication skills
