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Salary: USD 75,000 - 90,000 / annual
Via Transportation is a leading public transit technology platform serving hundreds of agency partners globally. The company transforms traditional transit systems into smart, data-driven networks that expand access to jobs, healthcare, and education.
As Operations Manager, you'll own the day-to-day operations of Via's Sacramento transit service, ensuring safe, reliable, and accessible transportation for riders. This is a high-ownership, hands-on role requiring 4–5 days per week onsite.
Key responsibilities include:
- Running daily onsite operations and ensuring service reliability
- Making real-time decisions on fleet management, driver supply, compliance, and incident response
- Leading and supporting drivers through relationship-building and problem-solving
- Converting rider and community feedback into operational improvements
- Leveraging data and technology to diagnose performance issues and enhance efficiency
- Serving as the operational liaison between city partners, drivers, and Via central teams
You bring operational experience in people management, logistics, customer service, or process-oriented environments. You're relationship-oriented, earning trust through clear communication and follow-through. You're hands-on and proactive, preferring fieldwork and solving problems where they occur. You balance tactical problem-solving with strategic thinking about long-term solutions. You're mission-driven, motivated by expanding transportation access and improving community mobility. You're based in Sacramento and ready for a 4–5 day per week onsite commitment.
