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HIVED is Europe's fastest-growing sustainable parcel delivery startup, building a climate-positive logistics network powered by a 100% electric fleet. The company is trusted by leading international brands including John Lewis, Nespresso, Uniqlo, and H&M, and is backed by prominent climate-tech and logistics investors including Planet A Ventures, Maersk Growth, and Pale Blue Dot VC.
As Day Ops Manager, you will be accountable for site performance during your shift across both under-the-roof (UTR) and on-the-road (OTR) operations at one of HIVED's depots. This is a hands-on, embedded role requiring strong operational leadership and real-time problem-solving.
Key Responsibilities:
- Lead shift operations managing Shift Managers, Coordinators, and Fleet Specialists to deliver exceptional OTR and UTR day-time performance
- Receive handover from Night Manager and deliver handover to mid-Shift Manager
- Serve as primary support to the General Manager with strong handover communication
- Lead, inspire, develop, and performance-manage your team across shift rotations
- OTR: Manage DSP (Delivery Service Partner) capacity, account relationships, and performance; oversee HIVED Partner Driver capacity and pool management; ensure legal compliance (hours on road, breaks, safety checks); manage driver service levels
- UTR: Plan labour for week-ahead and night shifts; manage day activities including sortation and preparation; develop succession plans for week-ahead and 6-week outlook; drive continuous improvement and develop operating procedures
- Accountability for all on-road activities (driver capacity, compliance, SLA, delivery success) and in-depot activities (labour pool, engagement, succession planning, safety auditing, incident reporting, quality, cost management)
You will manage 30–100+ staff via supervisors, requiring strong shift leadership, team coaching, and cross-functional stakeholder management. The role demands high urgency, excellent communication, strong escalation habits, and comfort solving real-time operational pressure during peak windows.
Benefits include competitive market-related salary with overtime opportunities, 25 days holiday plus public holidays (or equivalent 20 days if on 4-on-3-off pattern), 1 birthday day off plus 2 tenure-based additional days, subsidised private medical insurance (dental, vision, mental health), weekly team lunch, quarterly socials, enhanced family leave policies, MacBook Air or Windows laptop, and cycle-to-work scheme.
Requirements:
- 4–8 years' experience leading fast-paced OTR/dispatch/last-mile operations
- Strong command of driver operations, route execution, and dispatch accuracy
- Hands-on shift leadership capability managing 30–100+ staff via supervisors
- Ability to lead and coach team members
- High urgency mindset with strong communication and escalation habits
- Comfortable solving real-time operational pressure during peak windows
- Excellent cross-functional stakeholder management skills
