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Giga is a voice AI startup that recently raised $61M in Series A funding. The company builds real-time AI agents for enterprise customer experience, trusted by Fortune 500 companies like DoorDash for complex support and operations workflows across voice, chat, and email in regulated environments.
You will be hired as Operations Manager to establish and run Giga's India entity as the team scales. This is a foundational, hands-on role building operations from scratch rather than inheriting existing processes. You will report to leadership in San Francisco and own the playbook for how Giga operates in India.
Key responsibilities:
- Entity Operations: Own day-to-day management of the India entity including payroll, statutory compliance (PF, TDS, GST), accounting, audit coordination, and vendor contracts. Work with legal, tax, and payroll partners.
- Recruiting & Hiring: Partner with hiring managers to run end-to-end recruiting in India—sourcing, interview loops, offers, and onboarding. Build candidate experience and set up onboarding processes, benefits, HR policies, equipment, and workspace.
- Revenue Operations: Maintain CRM accuracy, build pipeline and forecast reporting, and manage quote-to-cash workflows including contracts, invoicing, and collections.
- Process Scaling: Convert one-off tasks into documented, automated processes that scale as headcount grows. Use AI tools daily to automate repetitive work.
You will work across time zones with the San Francisco team, maintaining clear communication and proactive updates.
Requirements:
- 5+ years in operations, business operations, or HR and finance operations, ideally at a high-growth startup
- Understanding of payroll, statutory filings, and vendor contracts in India; ability to identify when to engage specialists
- End-to-end recruiting experience with attention to candidate experience
- Proficiency in CRM platforms and spreadsheets; ability to translate pipeline and billing data into clear reporting
- High agency and low ego; proactive problem identification and process ownership
- Strong cross-timezone communication skills
- Daily use of AI tools to improve productivity and automation
Nice to have:
- Hands-on Salesforce or similar CRM experience
- Prior experience at an AI or B2B SaaS startup
- Experience with list building and lead targeting
