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Lyra Health is a leading provider of evidence-based mental health care serving over 20 million people globally. The company has delivered 15+ million mental health sessions and published 35+ peer-reviewed studies demonstrating that their care model helps people recover twice as fast and reduces overall healthcare claims costs by 26% annually. Lyra is transforming mental health access through Lyra Empower, a fully integrated AI-powered platform combining high-quality care with technology solutions.
The Operations Lead for the Neurodiversity Center of Excellence will drive operational excellence and strategic execution for this specialized program. Key responsibilities include:
• Metric Management & Risk Mitigation: Monitor key program metrics, identify operational risks and opportunities, and ensure program health through proactive management.
• Strategic Roadmap Execution: Collaborate with cross-functional partners to execute the operational roadmap aligned with broader COE strategy.
• Clinical Support: Manage day-to-day operations supporting providers and clinical teams, working closely with Clinical, Product/Design, Data Science, Analytics, and HR/Legal partners.
• End-to-End Project Ownership: Scope and manage operational initiatives including process scalability improvements and staff training on new workflows.
• Process Design: Design and implement scalable operational solutions to handle increased volume and complexity as the COE grows.
• Problem Solving: Analyze complex operational challenges to identify root causes and develop creative, effective solutions.
This role requires deep collaboration across multiple functions and the ability to drive clarity and results in a growing, complex healthcare environment.
REQUIREMENTS:
• 8+ years of experience in digital health operations, management consulting, or related fields; high-growth operations or startup experience strongly preferred
• Excellent interpersonal skills and ability to build trust with senior-level stakeholders; skilled at adjusting communication style for different audiences
• Highly organized self-starter who excels at driving clarity amidst ambiguity and prioritizing competing tasks
• Experience building new programs from scratch
• Strong project management skills with demonstrated ability to drive results with cross-functional partners on complex, multi-stakeholder initiatives
• Facility with data analysis (Google Sheets, SQL, and Snowflake preferred) and metrics-driven problem solving approach
• Ability to lead and drive large-scale, complex, multi-stakeholder projects
• Passion for expanding access to quality mental health care
