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qlub is a fast-scaling fintech backed by Mastercard, Mubadala, e&, and Shorooq, with $72M raised and operations across multiple markets worldwide. The company has doubled headcount in the past year and is building teams to reach the next stage of growth.
As Operations Executive based in Thailand, you will drive qlub's growth in the market by building and executing the operational onboarding process for new F&B establishments. You will serve as a knowledge specialist on qlub and F&B operations, identifying and solving operational bottlenecks. Key responsibilities include organizing and leading training sessions for new merchant accounts to ensure they fully utilize qlub's services, building and managing merchant relationships to optimize platform usage, and supporting product development and POS integrations to improve features and resolve bugs and pain points. You will also provide strategic insights and recommendations to management based on on-ground feedback, reports, and industry trends.
The role is ideal for someone who thrives in fast-moving, build-from-scratch environments. You will work closely with operators and partners to turn frictionless payments into real growth for restaurants. Success requires moving fast and making strong decisions with incomplete information, taking real ownership, and thinking like an operator rather than a coordinator. You should be energized by hard problems in payments, hospitality, and customer experience.
qlub's platform removes friction from the restaurant payment experience: guests scan a QR code and pay in seconds with no app download or waiting. The platform handles the full payment experience—from pay-at-table and digital menus to order-and-pay, payment links, and SoftPOS terminals—enabling restaurants to focus on hospitality while benefiting from faster table turnover, smoother operations, and higher profit.
REQUIREMENTS:
- 2–3 years of experience in operations, preferably in fintech and/or F&B industry (fresh graduates with strong interest are welcome to apply)
- Strong problem-solving and analytical skills; ability to identify operational challenges and drive process improvements
- Strong communicator with good command of English and Thai; ability to communicate clearly with F&B decision-makers and stakeholders
- Proactive and willing to take ownership of tasks on the ground; comfortable getting hands dirty
NICE TO HAVE:
- Experience in payments, fintech, hospitality tech, or high-growth marketplace
- Experience in remote work
