SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Affirm is seeking an Operations Enablement Manager to lead a high-performing team driving scalable, compliant, and high-quality servicing experiences across the Operations organization. This is a people leadership role at the intersection of strategy and execution, responsible for defining and executing strategies that enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants.
You will own team-level strategy and lead a team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. Key responsibilities include leading and managing a team delivering complex, cross-functional programs; developing clear program roadmaps and execution plans with KPI tracking; collaborating with senior leaders across Product, Engineering, Operations, and Compliance to align priorities and deliver measurable business outcomes; establishing strong stakeholder engagement and governance practices with executive-ready communications; and proactively identifying and resolving risks and issues in partnership with stakeholders.
Additionally, you will apply Lean Six Sigma methodologies to identify root causes and implement scalable improvements; manage the full lifecycle of process and product changes from design through implementation, change management, adoption, and measurement; collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents; architect and evolve the knowledge ecosystem including SOPs, job aids, learning platforms, and AI-enabled knowledge tools; and oversee end-to-end design and delivery of training programs including onboarding, continuous learning, and new product rollouts.
This role requires a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. You will be a connective leader translating strategy into action, driving adoption and outcomes through strong people leadership and disciplined delivery.
