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Alan is a prevention-focused insurance and healthcare company operating across France, Belgium, Spain, and Canada, serving 1M+ members and 40K+ partner companies. The company integrates insurance, prevention, and care into a unified platform and is building a global leader in preventive healthcare.
The Operations Coordinator role is part of Alan's 50+ person Operations team and focuses on running specific service subsets (e.g., claims reimbursement, fraud, therapy provider management, customer setup/billing). The role is approximately 70-80% execution and 20-30% continuous improvement.
Core responsibilities include:
- Operating insurance and health service processes daily (invoicing, claims treatment, provider network management, internal team support)
- Monitoring operations performance, tracking volumes, efficiency, and SLAs; flagging risks and improvement opportunities
- Supervising partnerships (e.g., teleconsultation, claims operators) and participating in negotiations
- Performing quality controls on daily operations and identifying training needs
- Escalating feedback and supporting process improvement initiatives
- Implementing continuous improvements through process automation, external communication enhancements, audits, and automation tools
Operations Coordinators work in pools of 3-7 people collectively responsible for their scope. Example pools include Alan Therapy (managing psychologist relationships, demand/supply matching, lifecycle management), Claims (treating claims, monitoring external providers, quality control), Fraud (investigating suspicious claims, preventing fraud), and Setup (customer onboarding/offboarding, billing, payment issues).
The role is flexible—coordinators can explore different pools based on Alan's needs and personal interests. The company emphasizes embracing varied challenges and jumping between scopes.
Requirements:
- Experience operating processes and services, particularly in scale-up or industrial/logistics environments, OR support functions (customer support, people operations), OR customer-facing commercial roles (account management, customer success, communications), OR event coordination
- Passionate about delivering and optimizing operations; willing to get hands-on with technical processes
- Strong problem-solving and analytical skills; data-driven mindset focused on member and customer satisfaction
- Highly organized with exceptional follow-up and attention to detail
- Fluent in English and French or Dutch (written and verbal)
- Able to work and learn independently in fast-paced environments
- Adaptable and flexible with variable situations
- Preferred: experience in insurance or healthcare industry
- Salary range: A2-B1 level (per Alan's salary equity framework)
- Note: No visa sponsorship provided for this role
