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EVERSANA is a global commercialization services company serving the life sciences industry with over 7,000 employees across 650+ clients ranging from biotech startups to established pharmaceutical companies. The Operations Coordinator role supports project management and operational execution across the organization.
Key Responsibilities:
- Provide project management support to implement project plan activities in all systems and tools
- Ensure activities follow health, safety, and regulatory standards and standard operating procedures (SOPs)
- Coordinate communication with team members, vendors, and external stakeholders
- Maintain accurate project files, tracking systems, and records with high attention to detail
- Oversee onboarding activities, including Roster Management and Project setup in Concur/Salesforce
- Manage onboarding and offboarding tracking tasks for project teams in a timely and accurate manner
- Support cross-functional tasks (CRM, Incentive Compensation, Data, Reporting) for end-to-end project lifecycle
- Bridge communication with internal workstreams on project development strategies, milestones, and deliverables
- Attend and participate in internal and external project calls as directed
- Evaluate business opportunities systematically, identifying and removing organizational barriers
- Collaborate with Subject Matter Experts (SMEs) to assist in operational execution
- Participate in status review and formal project review meetings
- Work directly with the Client Engagement Director to drive issues to resolution
- Escalate unresolved issues to management with recommended mitigation strategies
- Ensure administrative needs are met and manage interdependencies with other projects
- Demonstrate commitment to diversity, equity, and inclusion through continuous development and modeling inclusive behaviors
Required Skills & Competencies:
- Strong aptitude for automated systems usage
- Strong analytical skills
- Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) and SmartSheet
- Excellent interpersonal and communication skills, both written and verbal
- Ability to adapt communication styles to accommodate diverse values and backgrounds
- Flexibility in managing changing priorities and project requirements
- Proactive issue anticipation and resolution
- High attention to detail and accuracy in documentation and data management
- Ability to deliver exceptional client service
- Project management principles application
- Strong work ethic and commitment to personal growth
Requirements:
- Minimum 3+ years of experience in client services, operational management, or account manager role
- Knowledge of Life Sciences commercial operations
- Ability to maintain confidentiality and ethical standards
- Ability to adjust behaviors based on situational demands and team member personalities
- Sense of urgency in completing tasks
- Willingness to invest extra effort when necessary
- Travel: 5% required
- Full-time, 40 hours per week, Monday-Friday
Preferred Qualifications:
- BA/BS degree or 3+ years of equivalent/relevant experience
- Excellent oral and written presentation skills
- Strong customer service and account management skills
- Strong organizational and multitasking skills
- Fundamental understanding and application of project management principles
- Ability to translate customer needs into technical requirements
- Drive for self-development and action-oriented work ethic
