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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues and customers in 190+ countries. The company removes friction from cross-border business by simplifying global payments, compliance, multi-currency management, workforce solutions, and business intelligence.
You will serve as the Japan Operations Business Partner, acting as the primary bridge between business, operations, product, compliance, and local market stakeholders. This role combines traditional operations partnership with deep focus on Japan's regulatory landscape and market dynamics.
Key responsibilities:
- Serve as the voice of the Japan market, building understanding of local customer needs, business priorities, operational challenges, and market trends to influence global decision-making
- Act as the primary operations partner for Japan, collaborating with GTM, Compliance, Product, KYC, Customer Care, and regional leadership to drive business outcomes
- Lead regulatory and licensing readiness initiatives, translating evolving Japanese regulatory requirements into scalable operational processes, controls, and customer journeys
- Identify and drive solutions for customer and operational pain points, partnering cross-functionally to improve onboarding, servicing experiences, operational efficiency, and risk management
- Represent local business requirements in global programs and product roadmaps, ensuring Japan-specific needs are prioritized
- Engage with external stakeholders including regulatory advisors, industry partners, and local vendors to evaluate solutions and support strategic decision-making
- Drive cross-functional transformation programs from concept to execution, managing stakeholder alignment, governance, risk mitigation, and operational readiness
This is a highly consultative role requiring the ability to influence stakeholders, navigate ambiguity, and balance customer experience, business growth, operational scalability, and regulatory compliance.
Requirements:
- 7+ years of experience in management consulting, business transformation, operations strategy, regulatory consulting, financial services, fintech, or related fields
- Strong understanding of the Japanese financial services ecosystem and regulatory environment
- Demonstrated experience leading complex cross-functional initiatives involving multiple business and operational stakeholders
- Experience translating business, operational, and regulatory requirements into practical solutions
- Strong analytical, problem-solving, stakeholder management, and program management skills
- Native or fluent Japanese and business-level English
