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AppDirect, a subscription commerce platform powering millions of subscriptions worldwide, is seeking an Operations Associate to join the Global Operations team at Firstbase, an AppDirect subsidiary. Firstbase helps companies equip their teams with physical goods and perks.
You will serve as the Control Tower for the IT Asset Disposition (ITAD) program, managing critical execution workflows at the intersection of operations, finance, and logistics. This role requires operational precision, clear communication, and strong ownership. You'll work with Google Sheets, Parabola, Slack, and internal Retool platforms to manage workflows and drive outcomes.
Key responsibilities include:
- Oversee all ITAD processing workflows with warehouses and external partner facilities to ensure timely shipment and processing execution
- Assign and monitor ITAD action queues for warehouse teams, ensuring adherence to SOPs (labeling, COD uploads, grading, etc.)
- Review and ingest data destruction and settlement reports from resale partners into internal systems for reporting and audit trails
- Gather Fair Market Value (FMV) pricing data from secondary market platforms, trade-in partners, and historical resale reports
- Maintain and enrich the internal database of FMV estimates per device to power in-app price displays
- Run reports to surface estimated resale value of aging devices to customers and drive timely action
- Reconcile device-level and order-level ITAD revenue reports with actual bank deposits to enable accurate credit memo issuance
- Collaborate with Finance to own the end-to-end credit issuance workflow
- Investigate and resolve financial discrepancies with vendor partners
- Own financial reporting for the ITAD program, including revenue and gross margin reporting
- Act as primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows
The position offers a flexible hybrid schedule: one day per week onsite, four days remote. Benefits include 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and dependents, wellness activity reimbursement, English lessons, and global and local events participation.
Requirements:
- 3+ years of experience in auditing, billing operations, data analysis, or logistics coordination
- Strong skills in Google Sheets (pivot tables, filters, lookups)
- Strong English verbal and written communication skills, especially over Slack and email
- High attention to detail and ability to manage multiple workflows in parallel
- Comfortable with structured SOPs but proactive in suggesting improvements
