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Salary: USD 70,000 - 125,000 / annual
Palantir Technologies is seeking an Operations Analyst to support US Government teams. In this role, you will serve as a first-responder for technical and non-technical issues, troubleshooting and resolving challenges with a solutions-first mindset. You'll own and manage all aspects of facility operations, including desk configurations, IT setups, HVAC, and COMSEC equipment, coordinating across internal teams and external vendors to maintain a unified high standard.
You will support team and project delivery by identifying and reducing bottlenecks, blockers, and friction points. You'll craft and implement processes or tools to reduce friction and optimize resource utilization. Working closely with Palantir stakeholders, you'll identify gaps in process, scope initiatives, and deliver results on-time, on-budget, and at a high-quality standard.
This role demands a varying range of responsibilities and requires someone who finds order in ambiguity, sees friction as a problem worth solving, and demonstrates a Get Things Done mentality. You'll be part of a high-accountability, high-expectation team invested in each other's success. Communication and attention to detail are core to how you operate.
Key responsibilities include: serving as first-responder for technical and non-technical issues; owning facility operations from desk configurations to COMSEC; supporting project delivery by reducing bottlenecks; crafting and implementing process improvements; partnering with stakeholders to identify gaps and scope initiatives; and leveraging collective team knowledge to develop expertise and drive important efforts.
The role requires working in a fast-paced classified environment with the ability to maximize organizational efficiency, problem-solve while navigating differing viewpoints, and maintain a logical, methodical approach to troubleshooting. You must be capable of learning new skills and technologies, translating technical concepts to others, and maintaining sound judgment to recognize and mitigate inefficiencies. High attention to detail, including accurate record-keeping and project metric tracking, is essential.
REQUIREMENTS:
- US security clearance at Secret designation or above (required)
- Experience in desktop or user support in a fast-paced classified environment (required)
- Must reside within 60 minutes of the office (required)
- Ability to travel 10-25% (required)
- Experience managing COMSEC equipment (valued)
