SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Allica Bank, the UK's fastest-growing fintech focused on underserved SMEs, seeks an Operational Excellence & Procedures Lead to drive continuous improvement across Operations. This role bridges Operations, Product, Technology, Risk, and Change functions, ensuring processes remain efficient, scalable, customer-focused, and well-governed as the bank scales.
Key responsibilities include owning and evolving operational processes through facilitated workshops and end-to-end customer journey mapping. You will lead process/procedure reviews across all operational functions, identifying opportunities to simplify, standardize, and automate activities. Partner with operational teams to surface pain points, risks, and inefficiencies, delivering practical, measurable solutions while tracking performance metrics and continuous improvement outcomes.
You will maintain oversight of operational process documentation and procedure standards, supporting Procedure Owners in maintaining accurate, compliant, version-controlled procedures. Own reviews and updates for central operations procedures with appropriate stakeholder sign-off and communication. Ensure procedures align to Bank Policies, Risk Frameworks, and regulatory requirements. Conduct impact assessments for product, technology, and regulatory changes to identify documentation updates and operational implications.
A significant component involves leading AI adoption across Procedures and Training using Microsoft Copilot and emerging AI tools to improve productivity, quality, and colleague/customer experience. Design and continuously improve AI-enabled workflows, measure tangible benefits, and champion innovation culture.
Support operational change delivery through requirements gathering, discovery workshops, operational readiness assessments, and implementation planning. Develop robust procedures and supporting materials for change adoption. Maintain and develop Management Information (MI) reporting across Operations to support performance management and informed decision-making.
Required: significant experience in Operational Excellence, Business Process Improvement, Procedure Management, and Stakeholder Management. Strong process mapping and end-to-end process design capability. 2+ years of line management experience. Excellent understanding of operational governance, risk management, and control environments. Experience identifying and implementing operational efficiencies through automation or digital solutions. Strong understanding of AI technologies including Microsoft Copilot, ChatGPT, Claude, or similar. Exceptional stakeholder management, workshop facilitation, written communication, documentation, and presentation skills. Strong analytical capability and ability to manage multiple priorities simultaneously.
Desirable: experience designing AI prompts, knowledge assistants, or AI-enabled workflows. Understanding of Operational Resilience, Consumer Duty, and FCA regulatory requirements. Experience in fast-growing banks, fintechs, or regulated financial services.
