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Salary: USD 90,000 - 120,000 / annual
Darwin Homes is seeking an Operational Compliance Manager to lead operational compliance across its property management platform and serve as the primary operational liaison for legal and compliance matters. This is a hands-on role with substantial independent responsibility for assessing risk, establishing practical compliance systems, and ensuring operating practices align with applicable laws, regulations, policies, contractual obligations, and internal standards.
You will work directly across Darwin's operations, reviewing workflows, resident interactions, notices, transactions, system processes, documentation, complaints, disputes, and exceptions to identify areas of potential compliance or legal exposure and ensure appropriate controls and remediation are in place. The role encompasses the full property management lifecycle, including leasing, resident management, Housing Choice Voucher (HCV) programs, property operations, maintenance, notices, evictions, registrations, inspections, and HOA and local jurisdiction requirements.
You will develop a deep understanding of Darwin's workflows and assess whether actual operating practices align with applicable laws and regulations, company policies, contractual obligations, and Pagaya compliance standards. This role will partner closely with Pagaya Legal and Compliance, internal legal support, outside counsel, and Darwin leadership. You must exercise sound judgment about when legal review or specialized guidance is necessary, present complete and objective information, and translate counsel's guidance into clear operational actions.
Success means building a consistent, documented operating environment in which material risks are proactively identified and appropriately escalated, controls are implemented and tested, and corrective actions are tracked through verified completion. Teams understand the standards that apply to their work and can demonstrate that learning is reflected in daily practice.
You will operate in a remote, cross-functional environment with evolving processes, competing priorities, and requirements that vary across markets. You will independently organize work, identify gaps without waiting for direction, and build structure where standards or processes are not yet established. You own the quality and timeliness of assessments, recommendations, documentation, escalation, and remediation tracking. You will exercise discretion within delegated authority and established policies, seek legal interpretation from counsel when needed, and obtain leadership decisions or approvals where required. You will communicate proactively and professionally across all operational teams, establish productive working relationships, explain expectations and the reasons behind them, address disagreement constructively, and drive progress through collaboration and influence.
Darwin Homes is part of Pagaya Technologies, a publicly traded AI/ML data technology company. The Darwin Homes team includes alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses.
REQUIREMENTS:
- Demonstrated experience building or improving compliance programs, systems, standards, assessment criteria, and controls in an evolving operational environment
- Experience designing and delivering practical training, selecting appropriate learning methods, and evaluating whether employees can apply requirements in their work
- Experience collaborating directly with internal legal teams and outside counsel, assessing when legal support is necessary, preparing organized facts and questions, and implementing legal guidance in operational processes
- Sound judgment and demonstrated ability to work independently, prioritize competing risks, make recommendations within delegated authority, and recognize when leadership or legal guidance is needed
- Strong, professional written and verbal communication, with the ability to explain complex requirements clearly, document objective findings, handle sensitive information with discretion, and adapt communication to operational teams, counsel, and executives
- Demonstrated ability to collaborate across operational teams, Legal, Compliance, Product, Technology, and senior leadership; influence without direct authority; constructively challenge practices; and remain accountable for follow-through
- Bachelor's degree preferred
