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Salary: USD 50,000 - 90,000 / annual
Locus Robotics is seeking an Onsite Support Engineer to serve as the primary technical owner of an autonomous mobile robot (AMR) fleet at a customer warehouse location in Southaven, MS. This is a full-time, in-office role requiring Monday–Friday presence from 9 AM to 5 PM local time.
You will be responsible for proactively monitoring system health, robot activity, and task execution to maximize uptime and operational performance. Key responsibilities include performing hands-on troubleshooting and repairs on robotic systems, conducting onsite testing and validation to support product development, and analyzing operational data (throughput, UPH, utilization) to generate actionable insights. You will also act as the primary liaison between customer operations and Locus internal teams, ensuring clear communication of issues and opportunities.
Additionally, you will support workflow optimization to meet throughput targets, assist in developing standard operating procedures and best practices for future deployments, and provide structured feedback on system performance and edge cases to inform product improvements.
Required qualifications include a Bachelor's degree in Engineering, Computer Science, Industrial Engineering, or a related technical field, plus 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles. You should have familiarity with warehouse operations including picking workflows and labor management, hands-on troubleshooting experience or strong technical aptitude, and strong analytical skills. The role demands the ability to work effectively in fast-paced, ambiguous environments, cross-functional collaboration, self-motivation, and ownership. Physical requirements include the ability to lift/push/pull up to 50 lbs and frequently bend, stoop, walk, and reach. Excellent English communication skills are essential.
The expected base salary range is $50K–$90K annually, plus bonus and equity, depending on experience, education, skills, and market conditions.
