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Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting, operating offices across six regions with heavy investment in trading technology.
As an Onboarding Success Analyst, you will sit at the intersection of KYC rigor and client experience, owning the review of complex onboarding cases and identity verification (IDV) outcomes across a global client base operating under multi-jurisdiction regulatory requirements. This role goes beyond box-ticking compliance: you will dig into discrepancies, make risk-based decisions, and directly shape how Axi's onboarding controls evolve.
Key responsibilities include:
- Review customer applications and KYC documentation end-to-end, making clear accept, escalate, or reject decisions against Axi's onboarding requirements and applicable regulatory frameworks
- Assess IDV results and identity documents with precision, identifying discrepancies, inconsistencies, and risk signals that automated systems miss
- Own the processing of KYC, account setup, and onboarding requests within established controls and procedural timelines, maintaining accuracy at volume
- Lead the handling of complex and high-risk cases, applying Customer Due Diligence (CDD) and Anti-Money Laundering (AML) procedures to make sound, defensible decisions on Enhanced Due Diligence scenarios
- Investigate KYC and IDV failures by coordinating directly with Compliance, Technology, and Operations teams—diagnosing root cause and driving resolution
- Identify patterns in recurring KYC gaps or onboarding failures and translate findings into actionable recommendations for process improvement, control enhancements, or SOP updates
- Support evolving business and operational requirements as assigned
You will work independently on complex cases while collaborating across teams, applying policy and evidence-based reasoning to ambiguous situations. The role requires attention to detail, proactive problem-solving, and the ability to catch what others overlook.
REQUIREMENTS:
- 1–3 years of experience in KYC, AML, customer due diligence, identity verification, or onboarding operations within financial services, fintech, banking, payments, or online brokerage
- Hands-on experience reviewing identity documents and assessing IDV outcomes, with clear understanding of compliant verification versus risk flags
- Proven track record of applying risk-based decision-making to onboarding cases, knowing when to escalate and when to approve based on policy and evidence
- Solid grounding in CDD and AML frameworks as they apply to client onboarding, with ability to apply independently on complex cases
- Detail-oriented by nature with ability to document reasoning clearly
- Comfortable making independent decisions in ambiguous situations, anchored by policy and evidence
STRONG PLUS / PREFERRED:
- Experience with IDV platforms and KYC/AML systems
- Exposure to Enhanced Due Diligence or high-risk client onboarding cases
- Familiarity with case management or CRM systems such as Salesforce
- Experience writing or updating SOPs and process documentation
