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Salary: CAD 70,000 - 75,000 / annual
Roofr is a fast-growing SaaS CRM platform serving the roofing industry, offering aerial roof measurements, digital sales proposals, payments, material ordering, and business management tools. The company is looking for a Spanish-speaking Onboarding Manager to lead the customer onboarding experience for hundreds of new customers monthly.
In this role, you will own the complete onboarding journey from account setup through customer handoff to the Customer Success team. You'll manage multiple concurrent onboardings in a high-volume environment, balancing one-on-one sessions with scalable group training. Your focus is on helping customers—many of whom are established business owners new to technology—feel confident and capable using Roofr, and ensuring they reach a clear graduation milestone where they're live, self-sufficient, and ready for their Customer Success Manager.
Key responsibilities include:
- Manage the full onboarding lifecycle, from initial setup and training through successful handoff
- Conduct multiple concurrent onboardings while balancing personalized 1:1 sessions with group-based training webinars
- Tailor guidance to each customer's unique business workflows, goals, and technical experience level
- Work closely with the Account Setup Team to ensure Roofr is configured to meet each customer's real needs
- Deliver engaging live training sessions and webinars that drive genuine adoption
- Partner cross-functionally with Sales, Account Management, Retention, Product, and Customer Success to identify friction points and ensure smooth handoffs
- Contribute to designing and continuously improving Roofr's onboarding playbook for scalability
- Act as a trusted advisor during a critical window, helping customers prioritize, build good habits, and set themselves up for long-term success
Success is measured by two key metrics: the percentage of features customers actively use day-to-day and whether they feel the onboarding experience genuinely helped their business.
REQUIREMENTS:
- Fluent in Spanish (written and spoken)
- 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
- Experience working in a fast-paced, high-growth startup environment
- Strong communication and presentation skills across live calls, video meetings, email, and webinars
- Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level
- Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
- Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
- High ownership mentality with ability to work autonomously, manage competing priorities, and follow through consistently
- Exceptional organization, time management, and attention to detail
- Tech-savvy and comfortable learning new tools quickly
