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Campus Kaizen, a business unit of Cordance, is seeking an Onboarding & Implementation Specialist to manage the end-to-end implementation process for Guardian Case Management, a purpose-built software platform for K–12 school districts and higher education institutions. Guardian centralizes sensitive case workflows including Title IX, HR, Bullying, Employee Relations, Behavioral Intervention Teams (BIT), and Student Conduct, replacing spreadsheets and disconnected systems with secure, compliant processes.
In this role, you will be the bridge between customers and technology teams, ensuring seamless, structured onboarding aligned with business goals. You'll own the full implementation lifecycle from requirements gathering through post-launch review, managing timelines, milestones, and deliverables. Key responsibilities include partnering with customers to identify use cases and success criteria, managing data imports and integrations, collaborating with product and engineering teams to troubleshoot issues, and identifying scalable solutions to improve efficiency. You'll track implementation metrics and customer satisfaction, serve as a voice of the customer in internal discussions, and support adoption by guiding teams through process transitions.
This is a hands-on role ideal for someone who enjoys translating business needs into action, solving complex onboarding challenges, and helping customers reach value quickly. You'll manage multiple customer implementations simultaneously while maintaining accountability for high-quality, on-time delivery that sets the foundation for long-term retention and growth.
Key competencies include customer-centric execution, project ownership and delivery, technical and analytical agility, AI literacy (understanding AI basics and validating AI-generated steps), systems thinking, cross-functional collaboration, clear communication, adaptability, and scope discipline.
**Requirements:**
- 2–5 years of experience in implementation, onboarding, or customer success roles, preferably in SaaS or technology environments
- Strong project management skills with ability to manage multiple customer implementations simultaneously
- Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.)
- Excellent communication and relationship-building skills with customers and internal teams
- High attention to detail and process-driven mindset
- Comfort working in fast-paced, evolving environments with distributed teams
- Experience collaborating cross-functionally with Product, Engineering, and Customer Success
- Experience supporting customers through process or system changes with ability to guide adoption
**Preferred Qualifications:**
- Experience leading complex SaaS or enterprise software implementations with measurable customer impact
- Experience working with K–12 districts, higher education institutions, or compliance-driven environments
- Skilled in project management tools (Asana, Jira, Monday.com)
- Ability to translate technical requirements into clear business outcomes for non-technical stakeholders
- Background in process optimization, automation, or creating scalable onboarding frameworks
- Strong understanding of customer lifecycle management and post-launch success alignment
- Project or implementation management certifications (PMP, CSM, or equivalent)
