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Airbnb is seeking an Office Manager to join its Beijing office, playing a critical role in delivering a seamless and welcoming workplace experience. This role coordinates daily office operations, supports local leadership and employees, and ensures the office environment enables great work, connection, and gathering.
You will partner closely with the Country Manager and cross-functional teams including Workplace Operations, vendors, Gathering, Security, IT, and Employee Experience to maintain an effective, connected, and highly functional workplace.
Key responsibilities include:
**Support the Office Experience:** Ensure the office is welcoming, organized, and operationally ready each day. Serve as a visible and approachable presence for employees, visitors, and guests. Support day-to-day workplace experience programs and services. Monitor office needs and proactively address issues or escalate to global and regional counterparts. Maintain hospitality standards across office spaces, meeting rooms, and shared environments.
**Coordinate Office Operations:** Support daily coordination of workplace operations, hospitality services, food programs, and office amenities. Partner with vendors and service providers to ensure consistent delivery and timely issue resolution. Monitor workplace conditions and employee feedback. Track office requests and operational issues. Identify improvement opportunities and communicate recommendations. Maintain office documentation and operational processes. Support office utilization reporting.
**Leadership & Administrative Support:** Serve as a trusted admin partner to the Country Manager, providing calendar booking support, meeting coordination, and room scheduling. Partner with executive administrative partners to coordinate logistics for leadership visits and business gatherings. Serve as a local resource for employees and leaders navigating office services.
**Support Gatherings & Connection:** Coordinate logistics for local gatherings, leadership visits, and employee engagement activities. Partner with Workplace Operations and Regional Gathering Manager teams. Ensure meeting spaces, hospitality elements, and attendee experiences are prepared and executed effectively. Support community-building experiences adapted to local needs.
**Build Strong Relationships:** Develop positive working relationships with employees, leaders, vendors, and cross-functional partners. Support a culture of hospitality and responsiveness. Gather and share employee feedback to improve the office experience.
This role reports to the Country Manager with dotted-line accountability to Regional Workplace Operations and Gathering Teams. The position requires 5 days per week in-office presence in Beijing with no visa or relocation support provided.
**Requirements:**
- 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields
- Strong organizational and project coordination skills
- Experience coordinating meetings, events, leadership visits, or workplace programs
- Excellent communication and interpersonal skills
- Strong attention to detail and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Hospitality mindset with passion for creating positive experiences
- Strong problem-solving skills and sound judgment
- Experience partnering with vendors and cross-functional stakeholders (preferred)
- Full professional proficiency in English and Chinese (required)
