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Salary: USD 35 - 48 / hourly
Ethos (Nasdaq: $LIFE) is a leading life insurance technology company transforming how life insurance is bought, sold, and underwritten through a three-sided platform serving consumers, agents, and carriers.
You will own day-to-day operations of the San Francisco office while building employee experience programs that serve both in-office and remote teams. This hybrid role requires at least 3 days per week in the SF office.
**Office Operations:**
Manage the SF office's day-to-day relationship with the property manager. Oversee groceries, kitchen supplies, and catered meals to maintain a fully stocked pantry and clean dining area. Handle incoming/outgoing mail and deliveries, manage visitor access and badging, and maintain conference rooms and office resources. Purchase supplies, coordinate office equipment needs, and onboard new SF hires with desk setup, computer provisioning, and building access. Lead office improvements including furniture, painting, storage, and layout changes from vendor selection through completion.
**Employee Experience and Culture:**
Serve as culture champion for the San Francisco office. Help build and evolve a remote-first employee culture that creates connection and equal inclusion for in-office and remote employees. Own employee appreciation day and holiday gifting for the US, including planning, budgeting, vendor selection, and execution. Plan and manage internal events (trainings, business meetings, happy hours, holiday events, team social events). Own and build the Ethos swag store for employees and partners, managing vendor relationships, product selection, inventory, and fulfillment.
**Offsites and Planning:**
Proactively build, manage, and schedule the company offsite calendar across teams (8-10 offsites per year), covering venues, logistics, vendors, and coordination with team leads.
**Executive and Cross-Functional Support:**
Support the executive team EA on larger projects and during busy periods. Support the Chief of Staff / VP of Communications on ad hoc projects, including employer branding. Build and maintain effective working relationships with the Executive team, IT, People, Finance, Legal, and external vendors. Perform administrative duties, maintain files, and organize documents as needed.
**Requirements:**
- Passion for creating a welcoming, inclusive workplace for both in-office and remote employees
- Experience planning and executing events, ideally multiple events at once
- Strong project management skills with ability to manage timelines, budgets, and vendors across several projects
- Expert communicator with an open mind and positive attitude
- Highly organized multitasker who thrives in a fast-paced environment
- Proactive, self-directed, and comfortable owning programs end to end
- Prior experience in office management, workplace experience, customer service, or a related field
- Passion for delivering a high level of customer service and confidence managing a range of stakeholders
- Proficiency with Google Workspace (Docs, Sheets, Slides, etc.) and calendar scheduling, AI tools and creative tools including Canva
- Willingness to learn and grow with the company
- Able to come into the San Francisco office at least 3 days a week
