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Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. The company delivers scalable GPU compute across dedicated clusters, managed cloud, and confidential environments, combining bare-metal performance with full-stack orchestration, API-driven access, and hardware-enforced isolation. Highrise operates as a subsidiary of Hut 8 Corp., an energy infrastructure platform that integrates power, digital infrastructure, and compute at scale.
You will serve as a hands-on NOC Engineer Supervisor, providing technical oversight to frontline NOC teams operating 24x7 to maintain rapid response to service impacts affecting Highrise's AI cloud infrastructure. This is a supervisory role requiring both deep technical expertise and proven ability to lead teams in high-stakes, always-on environments.
Key Responsibilities:
24x7 Persistent Vigilance and Response:
- Provide oversight of NOC workflows to ensure critical issues are resolved with due urgency
- Manage impacts to compute, storage, and network resource pools to meet SLA commitments
- Respond to customer escalations during business hours and as part of a shared on-call rotation
- Lead incident management and drive impact prevention actions
Documentation, Enablement, and Collaboration:
- Create and maintain clear documentation, standards, and runbooks for your focus area
- Drive automation efforts to reduce toil and extend observability in your focus area
- Work directly with customers to understand how best to support their use cases, driving reliability and performance
- Bring the voice of the customer to product and platform teams to ensure delivery of needed services and features
You will work with a team drawn from diverse backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting. The environment emphasizes meritocratic debate, steep learning curves, and building long-term professional networks at the intersection of technology, energy, and infrastructure.
Requirements:
The posting excerpt provided does not include the full requirements section. Based on the role overview, candidates should have proven experience in high-stakes 24x7 environments, demonstrated technical aptitude in network/systems engineering, and excellent customer-facing skills. The role requires hands-on technical capability combined with supervisory and leadership experience.
