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Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. The company delivers scalable GPU compute across dedicated clusters, managed cloud, and confidential environments, combining bare-metal performance with full-stack orchestration, API-driven access, and hardware-enforced isolation. Highrise operates as the compute and operations layer of Hut 8 Corp., an energy infrastructure platform that integrates power, digital infrastructure, and compute at scale.
The NOC (Network Operations Center) Engineer role provides 24x7 oversight and response to service impacts across Highrise's AI/ML infrastructure. This is a customer-facing operations position requiring proven experience in high-stakes 24/7 environments, technical aptitude for learning new systems quickly, and strong communication skills.
Key responsibilities include:
• Proactive monitoring, customer case triage, and incident management support
• Providing low-latency, context-aware direct customer support to maximize customer value from Highrise infrastructure
• Managing impacts to compute, storage, and network resource pools to meet SLA commitments
• Triaging inbound customer cases and driving customer-driven workflows
• Providing timely incident updates and escalation when necessary
• Creating and maintaining clear documentation, standards, and runbooks for assigned focus areas
• Supporting SRE in fleet management including firmware and configuration upgrades and orchestration of planned maintenance
• Bringing customer voice to product and platform teams to inform service and feature development
Requirements:
• College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience
• Proven experience in 24x7 operations environments
• Technical aptitude for rapidly learning new systems and procedures
• Excellent customer-facing and communication skills
