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SafeRide Health is seeking a Network Vendor Manager to lead and optimize critical transportation provider partnerships. This role blends vendor strategy, operational oversight, and people leadership, requiring you to manage top-tier transportation providers while mentoring a team of Network Specialists.
Key responsibilities include building and maintaining strategic relationships with transportation providers, aligning their business goals with SafeRide's performance expectations and growth strategy. You will drive provider performance through regular scorecard reviews, SLA monitoring, and continuous feedback loops. You'll partner with providers to expand geographic coverage while optimizing for quality, cost-effectiveness, and scalability.
You will collaborate with Complaints & Grievances teams to implement corrective action plans and improve provider performance. Monitoring vendor activity ensures adherence to compliance standards, including prevention of fraud, waste, and abuse. As the primary escalation point for ride-related issues, you'll ensure timely and successful resolution in partnership with internal teams.
Leadership responsibilities include leading, coaching, and developing a team of Network Specialists, fostering accountability, performance, and professional growth. You'll partner cross-functionally with internal stakeholders to align network capabilities with business needs and operational strategy. You'll guide providers in adopting SafeRide's technology and operational processes to improve efficiency and service delivery.
Required qualifications include minimum 2 years of vendor management experience with proven ability to build and maintain strong external relationships. You need demonstrated experience influencing stakeholders and driving performance outcomes through partnership and accountability. Strong communication skills (written and verbal) are essential, along with experience monitoring and managing performance metrics such as SLAs, scorecards, and KPIs. You should be able to think strategically, anticipate challenges, and align actions with broader organizational goals. Experience negotiating with external partners and managing competing priorities in a fast-paced environment is required. Willingness to travel up to 25% for provider meetings is expected.
Preferred qualifications include a bachelor's degree, experience in healthcare, health plans, Medicaid/Medicare, or non-emergency medical transportation (NEMT), and experience working cross-functionally with multiple internal teams. Prior people management experience is preferred.
