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Salary: USD 85,000 - 100,000 / annual
Lightning AI, the company behind PyTorch Lightning, is seeking Network Operations Center (NOC) Analysts to support 24/7 operations across high-performance compute data centers. This is a technically focused role centered on telemetry analysis, infrastructure monitoring, and independent diagnosis of compute, network, and hardware systems.
You will serve as the first line of technical response, analyzing telemetry signals, diagnosing system anomalies, and troubleshooting Linux and network-layer issues before escalating with clear, actionable findings. You will operate with a high degree of independence, applying sound judgment in situations that often extend beyond predefined runbooks.
Key Responsibilities:
- Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues
- Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities
- Troubleshoot network-layer issues including connectivity, routing, and interface errors
- Triage and escalate incidents to appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings
- Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior
- Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability
This role offers a clear pathway toward positions in network engineering, site reliability, or data center operations, and the opportunity to work with next-generation AI hardware and advanced compute infrastructure. The role is based onsite at one of three data center facilities (Lisle, IL; Fort Worth, TX; or Quincy, WA) and requires shift flexibility to support 24/7 operations. Visa sponsorship is not available.
Requirements:
Required Qualifications:
- Hands-on Linux experience including command-line proficiency and system log analysis
- Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump)
- Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situations
- Clear, precise communication skills with strong technical documentation ability
- Availability to work overnight and rotating shifts in a 24/7 environment
Ideal Experience:
- Experience with Grafana, Datadog, or Prometheus
- Familiarity with HPC or GPU-based infrastructure
- Scripting experience in Bash or Python
