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PDI Technologies is seeking a Network Operations Analyst II to monitor, analyze, and support enterprise network environments. This role focuses on ensuring optimal performance and availability of complex network infrastructure while serving as an escalation point for technical issues.
Key Responsibilities:
- Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability
- Investigate network incidents, outages, and performance degradation issues
- Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents
- Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them
- Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues
- Support LAN, WAN, VPN, cloud, wireless, and security technologies
- Participate in customer implementations, migrations, and infrastructure improvement projects
- Support the transition of new products and network solutions from Engineering to Operations
- Maintain accurate documentation, knowledge articles, and operational procedures
- Manage incident, problem, and change activities using ITSM and ITIL-based processes
- Identify opportunities for automation, operational efficiency, and continuous improvement
- Participate in an on-call rotation as needed
Desired Competencies:
- Manages Complexity – quickly identifies root causes and solves challenging technical issues
- Plans and Aligns – prioritizes effectively and works proactively
- Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools
- Drives Results – consistently delivers high-quality outcomes
- Optimizes Work Processes – seeks continuous improvement opportunities
- Cultivates Innovation – looks for new and better ways to solve problems
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience
- 3+ years of experience supporting enterprise network environments
- Strong understanding of TCP/IP, routing and switching, DNS and DHCP
- Experience with network monitoring and troubleshooting tools
- Knowledge of ITSM and ITIL frameworks
- Familiarity with cloud platforms and virtualization technologies
- Excellent communication and documentation skills
