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Sportradar, a global sports technology company, is seeking a Monitoring Team Lead for its Rights & Revenue Protection (RRP) team based in Muntinlupa, Philippines. This role oversees day-to-day operations of the Monitoring Team, ensuring service delivery objectives, operational standards, and quality expectations are consistently met.
Key Responsibilities:
- Lead, coach, and develop a team of Monitoring Analysts
- Manage daily workload allocation and operational priorities
- Develop and maintain team schedules to ensure appropriate coverage and resource utilization
- Monitor service delivery performance against established objectives and timelines
- Conduct quality assurance reviews of team outputs and reporting standards
- Review escalations and provide guidance on operational decision-making
- Produce management reporting, performance summaries, and operational updates
- Support onboarding, training, and ongoing professional development of team members
- Ensure adherence to internal policies, procedures, and compliance requirements
- Identify opportunities to improve workflows, efficiency, and operational effectiveness
- Coordinate activities with colleagues and stakeholders across multiple regions
- Support planning activities related to capacity, resourcing, and service expansion
- Act as primary point of contact for operational issues and team-related matters
- Foster a culture of accountability, collaboration, and continuous improvement
The successful candidate will combine strong organizational and people-management skills with a disciplined, analytical approach to operational excellence. This is an office-first role requiring five days per week on-site presence.
Requirements:
- Minimum 3 years' experience in operational, analytical, compliance, investigations, monitoring, or related environment
- Previous leadership, supervisory, or team management experience preferred
- Strong organizational, planning, and resource management capabilities
- Proven ability to manage competing priorities within deadline-driven environments
- Excellent analytical and problem-solving skills
- Strong communication and stakeholder management abilities
- Experience developing reporting, metrics, and performance management frameworks
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
- Comfortable operating within shift-based or continuously operating environments
- Ability to coach, mentor, and develop team members
- Sound judgment, professionalism, and discretion
- Strong commitment to quality, operational excellence, and continuous improvement
- Interest in sports, media, technology, or digital operations is advantageous
- Willingness to work shift-based schedules, including evenings, weekends, and public holidays when required
