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GoTo Group is seeking a Mobility Service Manager to lead regional travel management, business visa and work permit operations, international travel insurance, and employee mobility programs across key markets in Indonesia, Singapore, India, and China. This is a strategic operations role managing end-to-end mobility services with a focus on governance, vendor relationships, budget oversight, and process automation.
Key Responsibilities:
Governance & Policy Management: Oversee regional travel and mobility policies, procedures, and class/limit entitlements across ID, SG, IN, and CN. Conduct regular deviation and compliance analyses to ensure adherence to corporate travel standards.
Vendor & Contract Management: Lead vendor negotiation, performance management, and strategic renewals for airlines, hotels, travel agents, insurance brokers, and mobility partners. Coordinate closely with procurement and finance business partners to optimize vendor relationships and costs.
Budget & Financial Oversight: Direct annual mobility budget planning, variance reporting, and spend analysis. Manage bi-weekly and monthly invoice reconciliations to ensure financial accuracy and cost control.
Operational Escalations: Serve as the senior escalation point for complex business travel issues, visa and immigration requirements, and international travel insurance claims. Provide strategic guidance on mobility challenges.
Systems & Workflow Automation: Drive system enhancements, user acceptance testing (UAT), and automation across key mobility tools including Helios, Trip.Biz, Lark, and Coupa. Lead process optimization initiatives to improve efficiency.
Program Supervision: Guide and oversee specialized employee programs, including corporate childcare initiatives, parent talks, and vendor tenders.
The Mobility Services Team delivers seamless, safe, and efficient corporate travel, visa, insurance, and mobility solutions across international hubs. This role directly shapes employee travel experiences, builds efficient automation, and manages critical vendor and emergency response systems across the region.
Requirements:
- 5+ years of experience leading corporate mobility, business travel management, or global travel operations across multi-country regions
- Proven track record in RFP management, contract negotiation, SLA monitoring, and vendor relationship management with airlines, hotels, and travel management companies (TMCs)
- Strong understanding of regional business visa regulations, work permit embassy processes, and international travel insurance models
- Demonstrated experience managing corporate budgets, spend analytics, and invoice reconciliation processes
- Hands-on experience working with travel management platforms, enterprise ERP/ticketing systems, and workflow automation tools
- Excellent communication skills to align with executive leaders, finance, IT, HR/People Ops, and external partners
