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EcoVadis, a leading provider of business sustainability ratings, is seeking a Membership Executive to support and grow its French market subscriber base. This hybrid role based in Barcelona combines inside sales, customer success, and market development responsibilities.
You will manage the French market by identifying and executing upsell and upgrade opportunities with existing EcoVadis network members. Key responsibilities include:
**Market Management & Development:**
- Manage the French market to maximize revenue, drive upsells and upgrades, and improve customer experience
- Identify upsell/upgrade opportunities and contact customers via phone, email, and webinar
- Use data-driven insights to target actions and achieve revenue objectives
**Content & Value Communication:**
- Develop and host webinars targeting specific customer segments to drive interest in solutions and upsell opportunities
- Track and communicate revenue generated from initiatives
- Prepare technical reports analyzing account and market status
- Share best practices, success stories, and lessons learned with global colleagues
**Cross-functional Collaboration:**
- Coordinate with frontline teams to identify additional upsell opportunities
- Ensure upselling and value-perception content is effective
- Escalate customer feedback to drive product and process improvements
- Represent the voice of rated customers within EcoVadis
**Continuous Improvement:**
- Identify process improvements to enhance team efficiency
- Suggest automation opportunities to reduce manual work
- Identify additional revenue opportunities in the rated company offering
The role is full-time, hybrid in Barcelona, with flexible working hours and a start date of ASAP.
**Requirements:**
- Minimum 2 years of customer-facing experience in business development, sales development (SDR), or inside sales
- Professional fluency in French and English (must-have)
- Experience with proactive outreach and comfortable with upselling
- Passion for excellent customer service and ability to handle difficult customer interactions
- Ability to interpret data to identify actionable insights
- Foundational understanding of AI concepts
- Experience with Salesforce or CRM software preferred
- Digital marketing experience a plus
- Comfortable presenting to large groups
- Autonomous, proactive, and team-oriented
- Comfortable in fast-paced, high-growth environments
