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Factory is building the platform for self-improving software development, helping enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, RBC, Palo Alto Networks, Adobe, and T-Mobile use Factory to ship code, review PRs, run tests, and deploy continuously. The company raised $200M at a $5B valuation in 2026, backed by Khosla Ventures, Sequoia, Blackstone, and operators including Ali Ghodsi (Databricks CEO) and Frank Slootman (former Snowflake CEO).
As a Member of Deployed Staff, Applied AI, you will own the post-sales journey for Factory's most strategic accounts and lead their transformation into software factories. You will understand how enterprises build software today, map where Factory belongs across their development lifecycle, and drive adoption that makes them power users while strengthening their engineering organization.
Key responsibilities include:
- Own the technical relationship for your accounts from deal close, partnering with Account Executives and Solutions Engineers
- Immerse yourself in customer workflows, identify friction points, and design deployment plans that transform them into software factories
- Get customers live quickly and drive sustained adoption and consumption growth
- Work with executives and individual users to find high-leverage ways to ramp usage
- Build repeatable playbooks and automate operational work, monitoring consumption and intervening when usage dips
- Embed with Engineering and Product teams to turn field insights into native Factory capabilities
You will operate like a technical product manager focused on the customer: organized, analytical, and relentless about driving deployments toward solutions. You will help build the playbook, influence the roadmap, and define success for enterprise engineering teams.
QUALIFICATIONS:
- Extraordinary ability to take on open-ended problems in unstructured environments and drive them to completion
- Strong technical foundation in software development lifecycle and systems design; must reason fluently about how enterprises build and ship software
- Product manager's mindset: organized, analytical, detail-oriented, able to rally engineers and stakeholders toward solutions. Relevant backgrounds include technical product management at engineering-led companies, solutions architecture, technical consulting, or engineering experience paired with genuine customer focus
- Sharp product intuition and real user empathy with credibility to work closely with engineers at customers and across Product and Solutions Engineering teams
- Builder mindset: excited to help build the function, comfortable with ambiguity, moves fast
- Experience in high-growth startup environments with fluid roles and high ownership is desirable
