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Industrious is the largest premium workplace-as-a-service provider, operating high-rated flexible office spaces. As a Member Experience Manager, you will be the primary point of contact and problem-solver for members at your Brussels location, responsible for driving operational excellence and member satisfaction.
Key Responsibilities:
- Serve as the go-to connector and problem-solver for members, handling requests of all sizes with care and attention
- Manage day-to-day operations of your location, organizing communications and logistics to ensure smooth functioning
- Identify and engage potential members through consultative sales conversations, uncovering their workplace needs and delivering tailored solutions
- Develop and execute community programming and events that resonate with members and strengthen the local business community
- Represent Industrious in your local market, actively building relationships and identifying growth opportunities
- Collaborate cross-functionally with the broader business team to support member success
- Balance hands-on operational work with strategic, big-picture thinking
What Success Looks Like:
- You confidently identify companies' most important workplace needs and deliver impactful solutions
- You understand your community's preferences and curate programming that members are proud to share and engage with
- You handle member requests with genuine care and attention to detail
- You thrive in a collaborative, people-focused environment and are energized by building relationships
- You demonstrate resilience and adaptability, viewing challenges as growth opportunities
- You are comfortable speaking with C-level executives and asking thoughtful questions to uncover needs
Requirements:
- Demonstrated ability to identify and solve complex business problems
- Strong consultative sales skills and ability to uncover customer needs
- Excellent organizational and attention-to-detail capabilities
- Resilience and comfort with unpredictability and growth-oriented challenges
- Ability to work independently while collaborating effectively with teams
- Genuine enthusiasm for people and community building
- Willingness to handle both tactical execution and strategic thinking
