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Industrious is the largest premium workplace-as-a-service provider, offering high-rated shared office spaces for teams of all sizes. As a Member Experience Manager based in Brussels, you will be the primary point of contact and problem-solver for members at your location, responsible for creating exceptional workplace experiences and driving business growth.
In this role, you will:
- Serve as the go-to connector and problem-solver for all member needs, from operational issues to strategic consultations
- Manage day-to-day location operations, coordinating communications and logistics to ensure smooth functioning
- Identify and understand members' core business needs through consultative conversations, positioning yourself as a trusted advisor
- Actively source and engage potential members in your local market, leveraging your business acumen and community knowledge
- Curate and execute community programming and events that resonate with members and strengthen the Industrious brand locally
- Represent Industrious professionally in the Brussels business community, building relationships and identifying growth opportunities
- Handle member requests of all sizes with attention to detail and genuine care
You will succeed in this role if you can confidently identify companies' most important needs, serve as their knowledgeable guide through Industrious offerings, and deliver impactful solutions. You should know what your community values and be able to pull together programming that members are proud to share and engage with.
Industrious is committed to creating an inclusive, respectful environment where diversity of backgrounds, thoughts, and ideas is celebrated. The company believes that great days at work come from strong teams solving problems together, and they encourage new ideas and collaborative thinking.
Requirements:
- Strong people skills and genuine enthusiasm for connecting with diverse business leaders and teams
- Excellent attention to detail and organizational abilities
- Resilience and adaptability to handle unpredictable, challenging situations
- Willingness to be hands-on operationally while also thinking strategically about location growth
- Business acumen and comfort speaking with C-level executives
- Consultative sales mindset with ability to uncover and solve client needs
- Community knowledge and ability to identify local business opportunities
