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CoFertility is a Series A healthtech company transforming fertility and family planning. The company operates two core programs: Cofertility Freeze, which allows women to freeze their eggs for free when they donate to families who cannot otherwise conceive, and Cofertility Family, a transparent and ethical egg donor matching platform.
The Member Advocate will manage cases for egg donors (Split Members) as they progress through their egg freezing and donation journey. This role owns a portfolio of donors at various stages simultaneously, serving as the primary point of contact and steady advocate throughout their experience. Key responsibilities include:
- Serving as the primary advocate for Split Members, guiding them through each stage of their egg freezing and donation journey via video, phone, text, and email
- Managing multiple cases at different stages concurrently, keeping timelines on track and members informed of next steps
- Educating members on what to expect throughout the egg freezing and donation process
- Anticipating and resolving issues quickly, escalating to appropriate team members when needed
- Managing relationships with medical providers to coordinate retrievals, including scheduling travel, managing escrow funding, coordinating screenings, and egg retrievals
- Optimizing and building case management best practices and operational procedures to support scaling
- Tracking match progress in the CRM tool and ensuring seamless documentation for each match
- Following industry guidelines as directed by the American Society of Reproductive Medicine (ASRM) and the Food and Drug Administration (FDA)
The ideal candidate is detail-oriented, thrives in fast-paced environments, and is passionate about empowering women in their family-building decisions. This is a fully remote role with a team spread across the US coasts. The company values autonomy, clear communication via Slack, Gmail, and Zoom, and meaningful impact.
REQUIREMENTS:
- 5+ years of experience as a case manager/coordinator with experience managing multiple cases simultaneously
- Excellent communication skills with ability to build relationships and trust
- Strong problem-solving abilities and comfort with fast-paced work
- Demonstrated interest in improving efficiency and processes
- Interest in the fertility field and comfort supporting and educating members through egg donation and egg freezing (willingness to learn if not prior background)
- Collaborative team player
- Proficiency in Google Suite, CRM tools, and ability to learn new software
- Patient, kind, and empathetic demeanor
- Effective executor with versatility and readiness to learn and grow
BONUS:
- Experience in healthcare and/or working with fertility clinics and providers
