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Tandem Health is a fast-scaling healthtech company reimagining healthcare by putting clinicians first. The platform, designed by clinicians for clinicians, features intuitive medical notes and AI-powered workflows that address real-world pain points in patient care. Backed by top investors, Tandem is expanding globally with a mission to become an indispensable clinical co-pilot.
In this Medical Operations role based in Madrid, you will lead the rollout of Tandem's AI clinical operating system across influential healthcare organizations in Spain and internationally. You'll serve as a bridge between the product, engineering, and commercial teams, ensuring seamless implementation and adoption.
Key responsibilities include:
- Leading live product demonstrations for prospective clients and supporting commercial efforts in Spain
- Designing and adapting clinical workflows and templates for diverse markets and large-scale customers
- Partnering with product, engineering, and commercial teams to deliver smooth rollouts and workflow integration
- Representing Tandem at international conferences, workshops, and customer events
- Guiding clinicians through onboarding, training, and day-to-day support
- Troubleshooting issues to maximize clinician value from the platform
- Building templates and prompts that contribute to the evolution of Tandem's AI assistant
- Managing clinical safety incidents and optimizing internal operations for safe scaling
This is a highly visible, global role with direct engagement with healthcare executives, medical leaders, and end-users. You'll bring clinical insight into how tools are implemented on the ground and shape the product through continuous feedback from the field.
The role is based in Madrid with regular in-person office attendance expected. Travel up to 25% is required, including occasional visits to the core team in Stockholm and clinicians across Spain and internationally.
REQUIREMENTS:
- Clinical experience in healthcare, ideally as a medical doctor (general practice, hospital, or private practice)
- Exposure to consulting, corporate, or startup environments
- Passion for technology, AI, and their potential to transform healthcare
- Strong communication skills with executives, engineers, and frontline clinicians
- Organizational strength and process-driven mindset
- Ownership, curiosity, and initiative in fast-paced environments
- Flexibility to travel up to 25%
- Fluent bilingual ability in English and Spanish
BONUS QUALIFICATIONS:
- Experience with prompting or large language models (LLMs)
- Healthtech or SaaS background
- Familiarity with EU clinical safety or digital health regulations
- Track record in implementation projects or customer rollouts
